India Post has partnered with DHL to launch the 'World Network Express' service, connecting 220 countries and enhancing the efficiency of international parcel and document delivery. This service allows customers to send urgent items within 4 days and offers real-time tracking features, catering to the demands of the global market for efficient logistics.
The entry of STO Express has triggered a price war in the express industry, putting existing players in a dilemma. Although express companies are responding to competition through capital investment and cost leadership strategies, the rapid market growth and the impact of new entrants make it difficult for traditional business models to endure. In the future, service differentiation will be a key direction for the express industry to return to reasonable profits.
The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.
Cai Niao's international express service has launched the "Oversized Goods Dedicated Line" to support the European and American markets, addressing logistics challenges for large items and enhancing shipping efficiency and cost-effectiveness for retailers. By integrating various transportation methods, this dedicated line offers fast and convenient logistics services for AliExpress merchants, driving growth in the export of large Chinese goods.
Alipay has launched the 'My Express' feature to tackle the challenges of sending parcels. This feature includes package tracking, cash on delivery, and shipping services, allowing users to place orders and pay for their deliveries with ease. Currently, it supports several courier companies and plans to expand to more e-commerce platforms in the future, enabling one-click logistics information inquiries and significantly enhancing the delivery experience.
The establishment of ZTO Airlines in Changsha marks an upgrade in the express industry towards a comprehensive logistics system, filling the gap in Hunan's air cargo market. Despite facing intense industry competition and high barriers to entry, ZTO Airlines demonstrates growth potential through international market expansion and an integrated operational model. In the future, it is expected to enhance overall service capabilities, triggering a new wave of transformation in the express delivery market.
The Zhengzhou railroad's Zhengou freight train has recently been renamed the China-Europe freight train, marking a significant reform in China's international freight sector by integrating resources and enhancing brand image. The new brand launch is expected to increase the frequency and efficiency of train operations, with a goal of achieving three outbound services per week. The China-Europe freight train will cover a broader economic area, promote regional industrial clustering, and strengthen connections with international markets, contributing to the Belt and Road Initiative.
With the rapid growth of e-commerce, the express industry faces numerous challenges, particularly regarding service quality issues stemming from the franchise model. Consumers frequently experience delays, misdeliveries, and lost packages, with many express deliveries being returned due to the closure of regional outlets. While the franchise system has promoted industry development, it has also led to service disruptions as franchisees prioritize their own interests. Moving forward, the express industry needs to transition towards a self-operated model to enhance service quality and overall efficiency.
In recent years, the China-Europe Railway Express has rapidly developed through the Manzhouli Port, establishing multiple routes directly to various cities in Europe. It has shown significant advantages in saving costs and transportation time, promoting economic development in China's central and western regions. With the advancement of the Belt and Road Initiative, the China-Europe Railway Express has become an important tool for deepening cooperation between China and Europe across multiple fields, and it is expected to further enhance trade exchanges and regional development.
The China-Europe Railway Express (Chongqing-Xinjiang-Europe) has reduced its transit time to 13 days, attracting participation from Southeast Asian and European countries and significantly improving regional logistics efficiency. This railway route facilitates faster transportation of goods from the Yangtze River Delta and Pearl River Delta to Europe via Chongqing, enhancing trade convenience. The Chongqing authorities plan to strengthen logistics infrastructure cooperation with countries along the route, expand sourcing regions, and develop modern logistics parks.
